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Good solid networking support that works! Client machine have major issues connecting to the database server on another machine on the same network. The building contains office space and a small kitchen on the first floor. India based support reps are barely understandable.

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Pros: Software has a lot of features, but unfortunately the program bugs outweigh the features.Ĭons: No outsourced tech support. Look at open-source alternatives, or another company that doesn't have such draconian support contracts. I would not recommend this to anyone in a motel 'start-up' situation, because it becomes VERY costly on a year-to-year basis. via DHCP), but by all rights, if the machines still have static IP's, which they do, it should be able to connect without outside intervention.There is a serious flaw in this software, and I suppose it is intentional to keep the customer locked into buying the overpriced service contract year after year in order to keep it running. The software apparently can't resolve the server IP address by machine name on the network (i.e. The program still runs on the server, but cannot be connected to from the client machine, no matter what.

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So now, after I installed a network backup solution on her machines and re-started and re-configured the Windows firewall(s) to allow any and all ports related to ASI Frontdesk to be open between the server and client machines. Technical support is all out-sourced to India, so the support techs are barely understandable at times.My customer dropped the support contract this past year, because as a small business owner, she simply couldn't afford the extra expense. Without the firewall enabled in Windows 7, certain functions like file & printer sharing don't work properly, especially on a network with mixed operating systems. The service contract is based on the number of rooms, which currently costs my customer $300.00 per year to renew.(incidentally, the cost of the original software, not to mention even more for a second network-connected workstation)The network version is so fragile that it won't even connect to the database server unless both machines have static IP addresses, and the windows firewall is turned off! What kind of craziness is this? This was a direct quote from one of Anand Systems support techs that I spent over an hour on the phone with last fall around this time. The customer is literally forced into buying an annual service contract to keep the software operational and to do any type of administrative tasks or database repair.

This is, in my opinion, one of the worst pieces of proprietary Windows-based software in existence. I'm the network administrator for a customer of mine that got talke d into buying ASI Front Desk 6.0 property management software. By Anonymous reviewed on November 2, 2013ĪSI FrontDesk property management software - Save your money and stay away!.